Practice materials & tools
ACP posters
- Code of Ethics poster
- Patient concerns poster
- This poster outlines the options available to patients if they are dissatisfied with the service they receive from a pharmacist. This poster must be posted in public view in all pharmacies.
- Patient privacy poster
- Returned medication card
- This poster tells patients that pharmacies must not accept drugs or health products for reuse.
Pharmacists and pharmacy technicians
- General policies and procedures template
- Required references
- Quick reference guide for pharmacists dispensing and purchasing controlled substances
- Record retention chart
- Helping pharmacists and pharmacy technicians understand the Health Information Act: Privacy and confidentiality guidelines for pharmacy
- Pharmacy Technician FAQs
- Pharmacy technician scope of practice
- Handbook of occupational hazards and control for pharmacy workers
- Controlled substances guidance for community pharmacists: security, inventory reconciliation and record-keeping
Compounding
Chat, Check, and Chart (CCC)
- Chat, Check, and Chart tool card
- Vital to Chat, Check, and Chart tool card
- Chat, Check, and Chart 3 Prime Questions detail aid
- Chat, Check, and Chart and Lean workflow
- Chat, Check, and Chart: Pharmacy Technicians - Partners in Patient Care
Chat, Check, and Chart tool sheets
Tool sheets to help you use the CCC process
Prescribing
Pharmacy issues
Adverse drug reaction and drug error reporting
- Adverse drug reaction reporting form (Health Canada)
- Drug incident report form (fillable PDF)
- Sample drug incident report form
- Drug incident quarterly review form (fillable PDF)
- Sample drug incident quarterly review form
Loss and theft
- Pharmacy robberies and burglaries
- Guidance on reporting loss or theft of controlled substances and precursors (Health Canada)
- Reporting loss or theft of controlled substances or precursors (Health Canada)
Forgeries
- Forgery FAQs
- Forgery report form (ACP)
- Forgery report form (Health Canada)